Formerly, the company was picked as one of the flagship Chinese business examples in HBS’s case library for its pioneering operate in artificial intelligence and choice intelligence. This time, nevertheless, Bairong provides a much more advanced and innovative subject: the pivot from “AI as a tool” to “AI as the labor force”, and from tactical innovation release to tactical organizational restructuring.
From “Able to Address” to “Efficient in Working”: Bairong Shows a Total Business AI Practice
What Bairong Genuinely Responses is Not Simply an Item Concern, however an Organizational Concern in the AI Period
At the technical level, Bairong showed its crucial abilities covering layers 3-5 of the AI environment: the self-developed BR-LLM-Proactive domain big design, BR-Voice end-to-end voice design, BR-Vision visual big design, and BR-Next Voice next-generation voice design, accomplishing fast Representative building and construction and operation through AgentOS Baigong, and multi-scenario, multi-role massive release through AgentStore Baihui.
From “AI Tools” to “AI Personnel,” “Silicon-Carbon Co-Governance” Develops New Worth Propositions for Future Organizations
From Chinese Practice to International Context: Bairong is Ending Up Being a Criteria of Next-Generation Business AI
About Bairong
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From VoiceAgent to WiseNote to the “Home for Silicon-Based Staff Members,” Bairong is showcasing not simply private AI functions, however a thorough, enterprise-grade practice that genuinely incorporates AI into functions, procedures, and management systems. Following its previous additions in Harvard Service School case research studies, Bairong is now getting in worldwide frontier conversations with ingenious services such as “AI staff members” and “Silicon-Carbon Co-Governance.”
BEIJING, April 12, 2026/ PRNewswire/– On March 30, Tsedal Neeley, Senior Citizen Partner Dean and Chair of the MBA program at Harvard Service School, particularly paid her see to Bairong Intelligence. Throughout this go to, the 2 sides taken part in extensive exchanges on the development of AI applications, checked out the systemic change in the AI period, and went over the industrial practices of “silicon-carbon co-governance.”
At Bairong, Teacher Neeley experienced VoiceAgent, WiseNote, and the “Home for Silicon-Based Staff members” firsthand, seeing a real-world example: AI is no longer simply responding to concerns or helping with work– it is carrying out jobs in genuine service operations, embedding into procedures, accepting efficiency examinations, and ending up being workable, collective, and sustainably developing into “silicon-based staff members” under human guidance.
At the start of the go to, Teacher Neeley experienced Bairong’s VoiceAgent. Confronted with multi-turn, multi-scenario, multi-language voice interactions and intricate service Q&A, this “silicon-based worker” showed natural, proficient, and expert interaction abilities. From constant semantic understanding to individualized need feedback, and from frontline service seeking advice from to intricate service circumstance reactions– the whole interaction procedure moved beyond the standard “voice assistant” level of Q&A, looking like a real service function efficient in carrying out service jobs. Teacher Neeley revealed awe numerous times throughout the on-site go to, extremely applauding its naturalness and professionalism. Bairong VoiceAgent is developed on the self-developed BR-Voice end-to-end big design, concentrating on breaking through the mechanical and fragmented constraints of standard voice interactions to attain a natural interaction experience closer to genuine service environments.
Teacher Neeley likewise experienced WiseNote, an expertise-driven “silicon-based worker.” Unlike the typical understanding of AI as simply “composing summaries and offering support,” WiseNote shows a considerably broadened scope of abilities. Under natural language guidelines, it autonomously incorporates and examines multi-source heterogeneous information, extracts core patterns, constructs sensible structures, and produces deep insights– producing thorough reports grounded in information, expert analysis, and tactical judgment within a brief timeframe. After evaluating the extensive market report produced by WiseNote, Teacher Neeley felt it was no longer easy AI support, however closer to an AI professional efficient in individually finishing premium understanding work. WiseNote represents that AI starting to have “standalone” position worth in expert understanding work.
What activated her organizational-level believing most was the “Home for Silicon-Based Staff Members.” In this system, Teacher Neeley see a total management system oriented towards silicon-based staff members. Every silicon-based worker has an unique worker number, e-mail, position, training records, efficiency scores, and transfer and promo records, reporting straight to a clear carbon-based service manager. From “onboarding applications” and “position setup” to “efficiency examination” and “workers modifications,” there are standardized procedures and system assistance. More notably, Bairong is not simply conceptually proposing “that AI end up being staff members,” however has actually currently used personnel management, organizational management, and efficiency systems to the day-to-day operations of its silicon-based staff members.
Following the item experience, Zhang Shaofeng, CEO of the business, led the Bairong group in an extensive closed-door exchange with Teacher Neeley, concentrating on innovation, service method, and organizational practices. Bairong methodically evaluated its long-lasting release of AI Agents, beginning in 2014 with “silicon-based danger control staff members,” and later on in 2017, after the introduction of the Transformer architecture, releasing voice big language designs and silicon-based customer support and sales representatives. The Business has actually slowly developed from MaaS (Design as a Service) and BaaS (Service as a Service) to a result-oriented RaaS (Outcomes as a Service) design, and after 2023, attained multi-industry, multi-role silicon-based worker protection. For that reason, what Bairong shows today is not a shallow stacking of short-term trending subjects, however organizational practices developed over more than a years around “making AI ended up being staff members.”
The worth of these numbers is not simply to highlight that “Bairong made items,” however to reveal that Bairong has actually currently pressed AI from the practical layer to the position layer, and from single-point tools to organizational functional systems. Conventional companies frequently count on carbon-based staff members as “APIs” in between systems, carrying out big quantities of cross-system coordination and repeated work. While in AI-native companies, silicon-based staff members start to carry out end-to-end procedure orchestration and automatic execution, enabling carbon-based staff members to focus more on method, judgment, development, and decision-making. The modification in AI is not simply a technological modification, however an organizational style modification.
In the exchange, the “Silicon-Carbon Co-Governance” principle proposed by Bairong ended up being the part that resonated most deeply with both sides. Teacher Neeley mentioned that previous scholastic research study on AI applications in business primarily stayed at the level of “tools helping human beings.” Nevertheless, Bairong’s practice, specifically the combined presentation of VoiceAgent, WiseNote, and the “Home for Silicon-Based Staff members,” permitted her to see a clear leap from “AI tools” to “AI staff members.” Silicon-based staff members start to carry out standardized, repeated, and process-driven functional jobs, while likewise participating in expert work such as deep analysis and report writing. On the other hand, carbon-based staff members are launched from big quantities of laborious affairs, focusing more on tactical judgment, development and development, danger control, and psychological worth shipment. Teacher Neeley thinks this is not an easy replacement, however a brand-new department of labor structure, a brand-new collective design, and a governance structure deserving of constant attention from worldwide business management research study.
This view is extremely constant with Bairong’s long-lasting core approach. Bairong thinks that business change in the AI period is never ever about easy software application upgrades or performance tool intros, however the deep restructuring of organizational designs “Silicon-Carbon Co-Governance” is not just Bairong’s internal organizational practice, however likewise a method for AI change dealing with worldwide business. For that reason, in its own operations, Bairong does not deal with silicon-based staff members as “plug-in tools,” however as partners, administrators, and result bearers in genuine positions, guaranteeing they run stably and repeat constantly under human guidance through organized management.
This is likewise the real distinction in between Bairong and numerous AI business that just stay at the demonstration or single-point function level. What Bairong proposes and practices is not “smarter tools,” however “brand-new kinds of staff members that can be taken in by companies.” It is not about “regional performance enhancement,” however about “rewording business operations around positions, procedures, governance, and results.” This makes Bairong’s expedition naturally have research study and presentation worth beyond the item itself.
As a long-lasting specialist in the AI Representative field, Bairong has actually formed a silicon-based worker matrix covering almost 200 positions, with released situations covering financing, telecoms, retail, business services, and other markets, and has actually gotten attention and acknowledgment from worldwide research study organizations such as IDC and Gartner. Within Bairong, silicon-based worker management has actually likewise entered into day-to-day operations. Its discussion products reveal that Bairong has actually gotten market attention in numerous measurements consisting of domain big designs, Representative Contractor, financing, marketing and sales, personnels, and legal affairs. The Business has actually seen numerous RaaS cases included into Gartner-related research study, and has actually likewise turned into one of the co-leads of the AI Representative environment working group.
In the future, Bairong will continue to develop around domain big designs and core AI Representative abilities, constantly enhancing core items such as VoiceAgent, WiseNote, and the “Home for Silicon-Based Staff Members.” The Business will constantly enhance the position functions and application situations of silicon-based staff members, promoting them to more commonly get in enterprise service practices. Bairong will likewise continue to change its long-lasting expedition in “making AI ended up being staff members” into techniques and samples that can be talked about, looked into, and referenced by the worldwide market, academic community, and service neighborhoods.
Bairong AI Inc. (6608. HK) is a leading leader in business AI representative services. Assisted by the objective of “Empowering Every Market and Home with AI,” it provides its services through a Result-as-a-Service (RaaS) design, offering institutional customers with customized AI representative abilities. At the core of Bairong’s innovation stack are its exclusive BR-LLM big language design and the “Bairong CybotStar百融百工” business AI representative os, which empower customers to develop and release their own customized AI representatives. Bairong likewise provides end-to-end service results by means of service procedure outsourcing and position outsourcing services.
To date, Bairong has actually served over 8,000 institutional customers while keeping a core customer retention rate of 98%. Its customers cover varied sectors consisting of web, retail, interactions, education, health care, and more. The business’s services resolve a thorough series of usage cases: marketing suggestion and sales partnership, smart customer support and outgoing calls, contract/bill and policy analysis, credit approval and anti- scams, declares settlement and archive management, in addition to recruitment operation and training empowerment. Bairong holds over 95% independent copyright rights for its items, with a cumulative portfolio of more than 573 patents and software application copyrights.
Acknowledged as a leading innovator in China’s next-generation innovation sector, Bairong has actually made considerable market praise. The business was called among the “China Top 60 AI Enterprises” in Morgan Stanley’s market analysis and has actually been highlighted in yearly reports by Kai Yuan and Ping An Securities Innovation Group. In IDC’s examinations, Bairong regularly ranks as a leader throughout numerous measurements for big language designs and smart representatives. In addition, the business holds the market’s greatest score for Business Governance in MSCI’s ESG evaluations.
This news release includes declarations that might make up “positive” declarations. These positive declarations can be determined by terms such as “will,” “anticipates,” “expects,” “objectives,” “future,” “plans,” “strategies,” “thinks,” “price quotes,” “most likely to,” and the unfavorable of these words and other comparable expressions or declarations. Bairong might likewise make composed or oral positive declarations in its routine reports to the HKEx, in its yearly and interim reports to investors, in news release and other written products, and in oral declarations made by its officers, directors, or staff members to 3rd parties. Declarations that are not historic realities, consisting of declarations about Bairong’s beliefs, strategies, and expectations, are positive declarations. Positive declarations include intrinsic threats and unpredictabilities. A variety of elements might trigger real outcomes to vary materially from those consisted of in any positive declarations, consisting of however not restricted to the following: Bairong’s techniques, future service advancement, and monetary condition and outcomes of operations; Bairong’s minimal operating history; threats related to the monetary service market, Bairong’s capability to establish and provide services of high quality and interest customers; Bairong’s capability to produce favorable capital and earnings; Bairong’s capability to complete effectively; Bairong’s capability to develop its brand name and hold up against unfavorable promotion; and modifications in customer need and federal government rewards, aids, or other beneficial federal government policies. Additional info concerning these and other threats is consisted of in Bairong’s filings with the HKEX. All info supplied in this news release is since the date of this news release, and Bairong does not carry out any responsibility to upgrade any positive declarations, other than as needed under suitable laws.