Worldwide, energy business are going through a historical improvement. The requirement to adjust to significantly digital clients, adhere to more stringent guidelines, and harness the capacity of disruptive innovations is entirely redefining the sector.
MIAMI, Dec. 15, 2025/ PRNewswire/– Energy business are dealing with a situation of extensive improvement in both their service designs and operations. They need to concurrently react to the needs of digital clients, browse a more rigid regulative structure, and innovate in services and service designs.
To satisfy these obstacles, energies need advanced innovations that allow them to update their systems and enhance their operations. At the exact same time, in our viewpoint, it is vital to depend on worldwide consulting and market analysis, such as that supplied by Gartner, whose research study assists energies recognize patterns, examine emerging innovations, and acknowledge the most appropriate innovation suppliers.
Just recently, Gartner released the marketplace Guide for Energy Consumer Info Systems (CIS) 14 July 2025, which specifies: “Utilities significantly require CIS abilities that surpass billing to support client engagement, regulative shifts and brand-new profits designs. Tradition CIS platforms do not have abilities to support DER combination and vibrant prices– sustaining the requirement to update existing CIS platforms.”
This includes changing an operation concentrated on conventional procedures, from metering to billing, into a detailed and customized client management design, efficient in using a more comprehensive and more advanced series of product or services. To attain this, business need to surpass simply improving tradition systems and embrace modern-day innovation platforms that allow smart automation, real-time analytics, and versatile service designs, efficient in rapidly adjusting to user requirements, embracing brand-new innovations, and conference regulative requirements.
As Gartner highlights in its Market Guide: “To satisfy these increasing clients and regulator needs, energies are focusing on modern-day CIS platforms that provide composable architectures, real-time, event-driven abilities, DER/EV combination and customized client experiences.”
Gartner chose the 19 suppliers called in this Market Guide as a representative sample of energy CIS suppliers abilities released throughout several areas, amongst which is Open Intelligence, an expert in Consumer Info Systems services for the energy sector.
Jesús Sánchez, Vice President of Marketing at Open, states:
” At Open, our company believe that the improvement of the sector starts with innovation. To us, our addition in the 2025 Market Guide declares our dedication to development and positions us as a tactical partner for energies to develop towards a digital, effective, linked, and customer-centric design. Our modern-day CIS platform integrates smart automation, advanced AI, and abilities that allow brand-new service designs, permitting our customers to conquer improvement obstacles in the electrical energy, gas, and water sectors, provide customized services, react rapidly to market modifications, enhance effectiveness, and keep proactive interaction with their users”.
With Open, the existing obstacles dealt with by energies end up being genuine development chances. They not just update their systems however likewise acquire a tactical partner that guides them in their development towards ending up being a smart, effective, and linked energy.
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Business Profile: Open Intelligence
Open Intelligence is a leading company of specialized technological services for energy business, with 37 years of experience. Headquartered in the U.S. and with an existence in Spain, Colombia, and Ecuador, it serves customers in 19 nations.
Through its Smartflex platform, Open deals a detailed platform that improves functional effectiveness, guarantees regulative compliance, and enhances client experience. Its modular and holistic technique assists in digital improvement with versatility and scalability.
Media Contact:
Maria Caldas
maria.caldas@openintl.com
SOURCE Open Intelligence LLC