PHOENIX, Might 9, 2025/ PRNewswire/– VertexOne, a leading company of cloud software application developed to change the client experience within the energy and energy market, is delighted to be finishing up this year’s 49 th yearly IUCX (officially CS Week) Conference on a celebratory note after its customer, the City of Round Rock, Texas, took home leading honors in 2 classifications at this year’s IUCX’s Expanding Quality Awards.
” These awards highlight what’s possible when energies have both a strong vision and the right tools to bring it to life” – VertexOne COO Tina Santizo
The city was honored for its management in digital engagement and job development, consisting of a multi-phase client website effort that assists locals acquire higher control over their water use and prevent high-bill surprises. The acknowledgment topped off a high-visibility week for VertexOne, which released its brand-new client engagement engine, VXconnect, on the very first day of the conference.
Developed on the structure of tested worth and performance, VXconnect, was reimagined from the ground up as a single, unified SaaS system developed to assist energy and energy service providers develop engagement, drive effectiveness, and scale for what’s next.
A panel of IUCX judges chosen winners in 6 classifications– consisting of 4 business, and 2 specific awards– with 2 of the 4 business classifications including 2 winners based upon business size: Level I for energies earning more than $ 1 billion in income, and Level II for those with a yearly gross listed below $ 1 billion
Development in Digital Engagement– Winner, City of Round Rock, Texas
The City of Round Rock, Texas taking home IUCX’s Development in Digital Engagement award, which salutes energies that display technically complicated jobs that enhanced services in the meter-to-cash CX lifecycle through digital engagement.
Round Rock granted for their two-phased client payment website job which they carried out to empower consumers with real-time use info and personalized informs for leakages and usage limits to make educated choices and prevent high costs.
IUCX Increasing Star Award– Winner, Debbie Seman, City of Round Rock, Texas
Furthermore, the City of Round Rock’s Energy Billing & & Profits Manager, Debbie Seman, was separately bestowed one of 2 recognized 2025 Increasing Star Awards for leading the energy’s usage website job, where she worked together with IT, different departments and suppliers as its job supervisor.
Seman, declared particularly for her, “amazing skill for carrying out innovative analytical methods, approaching obstacles collaboratively and refining procedures with an undeviating can-do mindset,” according to her nominator. Including that her quality in “simplifying procedures, presenting developments, and promoting a favorable workplace” as other honors common of Seman’s work principles.
” Seeing Round Rock be successful on this phase is extremely significant,” stated Keith Ahonen, SVP of Partners and Channels at VertexOne and previous COO of Accelerated Innovations, gotten by VertexOne in December 2024
” It’s pleasing to see the development– not simply of the innovation, however of the results,” Ahonen included. “This type of acknowledgment demonstrates how partnership and development can come together to develop genuine outcomes.”
” These awards highlight what’s possible when energies have both a strong vision and the right tools to bring it to life,” stated VertexOne Chief Operating Officer Tina Santizo “ Round Rock’s success shows precisely why we constructed VXconnect; to empower forward-thinking groups with a merged, modern-day option that moves beyond engagement into effect.”
Previously in the week VertexOne leaders added to 3 high-impact IUCX sessions attending to crucial client experience obstacles and future-facing methods:
- Reaching susceptible consumers through proactive, individualized engagement
- Advancing water preservation with data-driven customization
- Changing passive consumers into active individuals through behavior-based rewards.
IUCX is the premier academic and networking conference serving electrical, gas and water/wastewater energy specialists throughout The United States And Canada and around the globe. It supplies discovering and connection chances in assistance of the energy CX lifecycle: Billing & & Payments, Contact Center, Credit & & Collections, Digital Engagement, Disruptors, Field Solutions, and Methods & & Analytics.
Click On This Link for additional information and a complete list of this year’s slate of IUCX’s 2025 Expanding Quality Award (EEA) winners and finalists.
About VertexOne
VertexOne is the leading company of cloud-based SaaS options, powering the next generation of client experience for energies, energy sellers and energy shift service providers. With more than thirty years of experience and 400 consumers in the cloud, we take advantage of our deep proficiency to supply a vast array of ingenious options for digital change, income optimization and data-driven effectiveness operations surrounding the client. We empower our customers to provide an engaging client experience, decrease expenses to serve, increase functional effectiveness and enhance client fulfillment. For more details on how VertexOne enables you to boost the digital client experience, enhance income management and utilize information analytics, go to vertexone.ai
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Lynn Steinberg
VertexOne
lynn.steinberg@vertexone.net
SOURCE VertexOne